About Us >> FAQs
FAQs

Sales & Billing

+ How can I pay for my server ?
Mode of the payment will be through Cheque "Terranet India Pvt Ltd" / Wire Transfer to our A/c No. 005705002832.
+ When will I get my server delivered?
Our general turn around time is 48 hours or less after your order has been placed and verified.
+ What would be the billing cycle?
Billing is on the 1st of every quarter..
+ What is your cancellation policy?
For cancellation you have to give 1 month prior notice.
+ What is the charge for going over the allotted bandwidth?
For additional bandwidth consumption you will be charged Rs. 100/- per GB.
+ Do you have a reseller program?
Yes we do offer reseller program and white label hosting.
+ When will I get my server delivered?
Our general turn around time is 48 hours or less after your order has been placed and verified.

Hardware & Software

+ What comes installed on my server?
We do a standard installation of the Operating System only. If you want additional software packages you will be responsible for installing this yourself.
+ Can I send you hardware to add to my server?
No, we do not allow customers to add their own hardware to the dedicated servers

Support

+ Do you offer 24/7 support?
Yes, our regular support hours are Mon-Fri 9am to 5pm. After hours we have a technician on call for emergency support incidents.
+ Will I be charged for after hours support?
If the problem is due to our network or service then there will be no charge. If the problem is unrelated to our network or service there will be a $100 charge for after hours support.
+ Do you manage my server?
In case of support we will provide you our standard support. For Manage Services you can choose among the following:
- Managed Services Standard Plan $ 86/ month
- Managed Services Enterprise Plan $ 150/ month
+ Can I reset my server remotely?
Yes, if you ordered the remote reset feature you can reset your server online.

Terms of Service

+ What are the terms of service
To view our terms of service click here
+ Do you allow adult content on your servers?
Yes, legal adult content is allowed on our servers.
+ Do you allow IRC services on your servers?
We do not allow incoming or outgoing connections or services which connect to, provide support for, or operate within IRC.
+ What are your policies on SPAM?
We have a zero tolerance for SPAM on our network. SPAM activity results in an immediate termination of service.